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      2. MEDDICC Enable
      3. All your questions answered!

      FAQs - mOS Enable Queries

      Here you'll find all the answers regarding accessing and troubleshooting your account!

      Q - I can't access my account / my courses? 

      A - If you cannot access your account, here are a few things you might want to do:
      • Reset your Password: you can easily do this via the login page (click Forgot Password?)
      • Ensure that the email address you used is the correct one: try to remember if you signed up using your corporate email or personal email.
      • Check with your Manager: to ensure you do have access to the course(s). 

       

      Q - How do I see my certificate? 

      A - Once you completed a course, you will receive a confirmation email on the address registered to your account. In this email you'll find a link to your certificate that you can easily share on LinkedIn.

       

      Q - Can I log in using SSO?

      A- Yes you can! Simply select the Sign in with Google options when registering for mOS.

       

      Q - Why is my screen black and I can only access audio? 

      A- If you're not getting access to the videos, please check if you are using a dual monitor set-up: if you are using two screens, make sure to disconnect your second screen as VdoCipher, our secure video hosting platform will prevent the stream from appearing. After that, it should work fine then.

       

      Q - Why am I getting an error message when playing the video? 

      A- If you're getting an error message on the video, please follow the troubleshooting steps below:

      Make sure you're using Google Chrome and its latest version: to check if Google Chrome is up to date on a computer, you can: 
      1. Open Chrome
      2. Click the More button in the top right corner
      3. Click Help
      4. Click About Google Chrome
      If Chrome is up to date, you'll see a message that says "Chrome is up to date". If Chrome needs to be updated, you'll be able to apply the update by clicking Relaunch. 

      Check the VdoCipher Help Center: mOS Enable is using VdoCipher (a secure video hosting software) to prevent illegal streaming and IP piracy. Sometimes, very often seeing an error message on the video is tied to a DRM (Digital Rights Management) issue on their end. 

      The best way to resolve it would be to consult their own Help Center to find the best answer.

      🛟 Do you need more help? Our dedicated Support Team is here to assist you: support@meddicc.com