FAQs - mOS Enable Queries

Your go-to guide for accessing your account, troubleshooting common issues, and understanding how to get the most out of your learning experience.

Q - I can’t access my account. What should I do?

A - Here are some quick steps to try:

1. Check your login invite
   Make sure you’ve set up your account using the email invite we sent. The login link is only valid for 72 hours. If it has expired, you can ask your organization’s Admin to resend the invite or contact our Support Team at support@meddicc.com.
2. Confirm the website
   Always log in at mos.meddicc.com.
3. Reset your password
   If you forgot your password or it isn’t working, reset it here: Reset Password
4. Check your email addres
   Be sure you’re using the same email you signed up with (for example, your work email instead of your personal one)
5. Ask your Organization Admin
   If you still can’t log in, confirm with your organization’s Admin that you’ve been given access to the program(s).

Still need help?

• • If none of the above works, please reach out to our Support Team again at support@meddicc.com, and we’ll be happy to assist.

Q - How do I see my certificate? 

A - Once you have completed a program, you will receive a confirmation email sent to the address registered to your account. In this email, you’ll find a link to your certificate that you can easily share on LinkedIn.

You can also access your certificates directly in mOS:

• Option 1: Go to your Profile Page and click Certificates.
• Option 2: Open the Replay Program of the completed course and click View Certificate.

Q - Can I log in using SSO?

A- Yes you can! Simply select the Sign in with Google option when registering for mOS.

Q - Why is my screen black, and can I only access audio? 

A- If you're not getting access to the videos, please check if you are using a dual monitor set-up: if you are using two screens, make sure to disconnect your second screen, as VdoCipher, our secure video hosting platform, will prevent the stream from appearing. After that, it should work fine.

Q - Why am I getting an error message when playing the video?

A - If you’re getting an error message when trying to play a video, please try the following troubleshooting steps:

1. Use Google Chrome (latest version):
   
   
   • Open Chrome.

1. • Click the More button in the top-right corner.

1. • Click Help > About Google Chrome.

1. • If Chrome is up to date, you’ll see “Chrome is up to date.”

1. • If not, click Relaunch to apply the update.
     
     
2. Check for DRM issues:
   mOS Enable uses VdoCipher, a secure video hosting platform with Digital Rights Management (DRM) to prevent illegal streaming and IP piracy. Sometimes, error messages are tied to DRM issues on their end. If this happens, you can consult the VdoCipher Help Center for more detailed troubleshooting.
   
   
3. If it’s affecting multiple users in your organization:
   In some cases, error messages occur if your organization uses screen recording or screen capture software. These tools can trigger DRM restrictions and block video playback. If this is the case, we recommend checking with your IT team to confirm and adjust settings as needed.
   
   

Q - I’ve been laid off or resigned from my company. Can I transfer my access to my personal account/email?

A - We understand your situation and appreciate the effort you’ve put into completing your programs. However, access cannot be transferred to a personal account or email. This is because your company purchased the licenses directly from MEDDICC, and access is tied to their contract.

If you’d like to continue your learning journey, you have two options:

• Contact our Support Team at support@meddicc.com to explore individual purchase options.
• Visit our Get Started page to see what’s available for you.
  
  

Q - How long will I have access to MEDDICC programs after my access is granted?

A - Your license is valid for 12 months. This means that even after completing the program, you can revisit the course materials anytime within that period.

Q - Can I download MEDDPICC Masterclass videos for offline viewing?

A - At the moment, Enable videos are not available for download or offline viewing. This means you won’t be able to watch them while traveling (e.g., on an airplane or without an internet connection).

✅ What you can do instead:
We do provide downloadable resources (such as guides, templates, and reference materials) that you can save and read offline. These can be a great way to keep learning while you’re away from a stable internet connection.

If you have further questions or need help accessing resources, please reach out to our Support Team at support@meddicc.com. We’re here to help!

Q - Is the Go Live Plan still available as a standalone purchase?

A - No. The Go Live Plan is no longer offered as a standalone purchase. It is included as part of the Masterclass introduction and available in full through the Membership plan.

Q - Are there any legal restrictions on training others inside or outside my company after completing the MEDDPICC Masterclass (MM) or Leadership & Enablement (LE) program?

A - Yes. Completing the MM or LE program does not grant the rights to train others using MEDDICC’s proprietary content or materials. While the MEDDIC framework itself is public, all of our programs, tools, and resources are protected under our Terms & Conditions. They may not be copied, shared, or used for training purposes–internally or externally–without a licensed agreement.

If you’d like to enable your team or organization more broadly, we’d be happy to discuss partnership options.

Q: Can I share my screen and use the course content to train my team?

A - No. Sharing your screen to deliver training using MEDDICC course content is not permitted. The programs, videos, and materials are copyrighted and protected. Our learning platform, mOS Enable, uses VdoCipher (a secure video hosting software) with Digital Rights Management (DRM) to prevent unauthorized streaming or IP piracy.

If you see error messages while playing videos, they are often related to DRM restrictions on the viewer’s end.

Q - Are there any promo codes or discounts available for the Masterclass or MEDDICC Membership?

A- No, we don’t currently offer promo codes or discounts for the Masterclass or Membership. Rest assured, if any promotions become available in the future, our team will be sure to let you know.

Q - I’m stuck at 99% (or below) even though I’ve completed the Masterclass program. What should I do?

A - To reach 100%, make sure you’ve completed all sections/modules in the program. Don’t forget to fill out the MEDDPICC Masterclass Survey at the very end—it’s required to mark the program as fully complete.

Q - I can’t access the next section of the program. I’m seeing a message that says “Prerequisite(s) have not been completed yet.” What happened?

A - This usually means a step was missed. Please ensure you’ve completed all coursework at the end of each module before moving forward.