Privacy Policy

Last updated: 21st November 2022. 

Introduction 
 
Welcome to the MEDDICC Ltd's (MEDDICC) privacy policy.  
 
MEDDICC respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or platforms (together ‘the Site’) (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.  
 
Purpose of this privacy policy 
This privacy policy aims to give you information on how MEDDICC collects and processes your personal data through your use of our Site, including any data you may provide through the Site or when we provide you with Services such as MEDDICC Operating System, MEDDICC Enablement or MEDDICC Community.  
This Site is not intended for children and we do not knowingly collect data relating to children. 
 
Controller 
MEDDICC Limited is the controller and responsible for your personal data (collectively referred to as MEDDICC, "we", "us" or "our" in this privacy policy). 
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.  
 
Contact details 
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways: 
Email address: security@meddicc.com 
Postal address: 2 The Crescent, Wisbech, Cambridgeshire, United Kingdom, PE13 1EH 
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.  
 
Changes to the privacy policy and your duty to inform us of changes. We keep our privacy policy under regular review. This version was last updated on 21st November 2022. 
 
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 
 
Third-party links 
This Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit. 

1. The data we collect about you 
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: 
 
- Identity Data includes first name, last name, employer, job title, username or similar identifier, title. 
- Contact Data includes  work email address and telephone numbers. 
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.  
- Usage Data includes information about how you use our Site, products and services.  
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 
- Location Data includes Geolocation data, such as IP address. 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Site feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. 
 
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 
 
If you fail to provide personal data 
Where we need to collect personal data by law, or under the terms of a contract we have with you or with the organisation you represent, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you or your organisation with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.  
 
2. How is your personal data collected? 
We use different methods to collect data from and about you including through: 
Direct interactions. You may give us your Identity and Contact by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you (as a representative of your organisation): 
- apply for our products or services; 
- create an account on our Site; 
- subscribe to our service or publications;  
- request marketing to be sent to you; 
- enter a competition, promotion or survey; or 
- give us feedback or contact us.  
- Automated technologies or interactions. As you interact with our Site, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details below.
- Third parties or publicly available sources. We will receive personal data about you from various third parties such as analytics providers such as Google based outside the UK.   
 
3. How we use your personal data 
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 
- Where we need to perform the contract we are about to enter into or have entered into with you or your organisation. 
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 
- Where we need to comply with a legal obligation. 
- In limited cases we will rely on Consent, for example in certain situations where we are installing Technical Data on your device, or if we are collecting and processing Location Data.   

Purposes for which we will use your personal data 
 
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.  

Marketing  
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.  
 
Promotional offers from us  
We may use your Identity, Contact, Technical and Usage to form a view on what we think you may want or need, or what may be of interest to you or your organisation. This is how we decide which products, services and offers may be relevant for you (we call this marketing).  
 
Opting out 
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting via support@meddicc.com us at any time.  
 
Cookies 
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly. For more information about the cookies we use, please check out our cookie policy below.
 
Change of purpose  
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.  
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 
 
4. Disclosures of your personal data 
We may share your personal data with the parties set out below for the purposes set out in the table above. 
- Service providers acting as processors who provide IT and system administration services. 
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services. 
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances. 
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.  
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 
 
5. International transfers 
Many of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.  
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:  
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. 
- Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.  
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.  
 
6. Data retention 
How long will you use my personal data for? 
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. 
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. 
By law we have to keep basic information about our customers (including Contact and Identity) for six years after they cease being customers for tax purposes. 
 
Your legal rights 
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:  
If you wish to exercise any of the rights set out below, please contact our data privacy manager support@meddicc.com  

No fee usually required 
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. 

What we may need from you 
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

Time limit to respond 
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.  
You have the right to: 
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.  
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:  
- If you want us to establish the data's accuracy. 
- Where our use of the data is unlawful but you do not want us to erase it. 
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.  
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.  
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.  
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 

Cookie Policy

1. Introduction
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We are MEDDICC Ltd ("we", "us" and "our") and we are registered in England and Wales with company number 12886938. This is the Cookies Policy for the website we operate, hosted at https://www.meddicc.com/ 
This Cookies Policy should be read in conjunction with our Privacy Policy. 

2. About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

3. Types of cookies and tracking technology

Types of cookie and purpose; 

Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

4. How we use cookies
We may use the information we obtain from your use of our cookies for the following purposes:
- To recognize your computer when you visit our website;
- To track you as you navigate our website, and to enable the use of the functions within it;
- To improve the website’s usability;
- To analyze the use of our website;
- In the administration of this website.

5. Strictly necessary cookies
These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website or (on other sites) use a shopping cart.

These are essential cookies that do not require consent.

__hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies. It contains the string "yes" or "no". It expires in 6 months.

__hs_do_not_track
This cookie can be set to prevent the tracking code from sending any information to HubSpot. It contains the string "yes". It expires in 6 months.

__hs_initial_opt_in
This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode. It contains the string "yes" or "no". It expires in seven days.

__hs_cookie_cat_pref
This cookie is used to record the categories a visitor consented to. It contains data on the consented categories. It expires in 6 months.

hs_ab_test
This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before. It contains the id of the A/B test page and the id of the variation that was chosen for the visitor. It expires at the end of the session.

__hsmem
This cookie is set when visitors log in to a HubSpot-hosted site. It contains encrypted data that identifies the membership user when they are currently logged in. It expires in seven days. 
 
__cfruid
This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. It expires at the end of the session. Learn more about Cloudflare cookies. 

__cf_bm
This cookie is set by HubSpot's CDN provider and is a necessary cookie for bot protection. It expires in 30 minutes. Learn more about Cloudflare cookies.

6. Functionality cookies
These may be used to recognize you when you return to our Sites. This enables us, subject to your choices and preferences, to personalize our content, greet you by name and remember your preferences (for example, choice of language or region).

messagesUtk
This cookie is used to recognize visitors who chat with you via the chatflows tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser.
With the Consent to collect chat cookies setting turned on: 
If you chat with a visitor who later returns to your site in the same cookied browser, the chatflows tool will load their conversation history. The messagesUtk cookie will be treated as a necessary cookie. When the Consent to collect chat cookies setting is turned off, the messagesUtk cookie is controlled by the Consent to process setting in your chatflow.
HubSpot will not drop the messagesUtk cookie for visitors who have been identified through the Visitor Identification API. The analytics cookie banner will not be impacted. This cookie will be specific to a subdomain and will not carry over to other subdomains. For example, the cookie dropped for info.example.com will not apply to the visitor when they visit www.example.com, and vice versa. It contains an opaque GUID to represent the current chat user.
It expires after 6 months.

7. Analytics cookies
These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using them. This helps us improve the way our website works, for example, by ensuring that users are easily finding what they are looking for.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and pages visited.
We do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors. We will not rent or sell your personally identifiable information to others.

Google Analytics
To allow us to understand how you interact with our website. These insights allow us both to improve content and to build better features that improve your experience. Google stores this information. Google’s privacy policy is available here.
Google. ‘_ga’ is the main cookie used by Google Analytics. ‘_ga’ lasts for 2 years.

8. Tracking/Advertising Cookies
Tracking cookies are used to track web browsing habits. This can also be done to some extent by using the IP address of the computer requesting the page or the referer field of the HTTP request header, but cookies allow for greater precision. They may use the information they obtain from you use of their cookies to:

Google Ads
To support search engine advertising. Google uses cookies for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads. Depending on whether you have personalized ads enabled and where you are in the world, the relevant tracking technology lasts for between 13 and 24 months.

Facebook 
To deliver ads to website visitors on Facebook based on their previous visits. This pixel enables us to pair visitors’ information with visitors’ Facebook profile, in order to target particular groups of users on Facebook. 

LinkedIn 
To support advertising on LinkedIn and enable you to engage with us via LinkedIn and show you relevant ads and personalized content on LinkedIn. 

HubSpot
Hubspot provides solutions for customer relationship management, content management and marketing automation. Its cookies facilitate web and IP tracking and advertising. For more information, please see more information here.

Google Tag Manager 
To track and report on the performance of the website and to allow us to control other third-party services on our website.
This cookie provides a central tool to manage various marketing tags, which monitor visitors and their behavior on the website. For more information, see the Google privacy policy here.
 
9. Blocking cookies
Most browsers allow you to refuse to accept cookies; for example:
Internet Explorer you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced” and/or “Block all Cookies” using the sliding selector;
Firefox you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”;
Chrome, you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

10. Deleting cookies
You can delete cookies already stored on your computer; for example:
Internet Explorer, you must manually delete cookie files;
Firefox, you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”;
Chrome, you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
Obviously, doing this may have a negative impact on the usability of many websites.