Pricing
Terms of Service
 
Last Updated: 4th December 2025


This document governs your use of MEDDICC's platform and services. Key sections include:

 

Related Legal Terms (as applicable):

 

Definitions: (Section 1)
Your Access Rights & Responsibilities: Services (Section 2) | Responsibilities (Section 4)
Core Features: APIs & Integrations (Section 6) | AI (Section 3) | Training Content (Section 8)
Commercial Terms: Payments & Pricing (Section 10) | Contract Term (Section 11)
Legal Protections: Warranties (Section 13) | Indemnities  (Section 14) | Liability Limits (Section 15) | Intellectual Property (Section 7) | Confidentiality (Section 12) | General Legal Provisions (Section 18)
Data Protection: Data Protection & Privacy (Section 5) | Data Protection & Security (Section 16) | EU Data (Section 17)
Other: Community (Section 9)
Archived Versions

 

These Terms constitute a binding agreement between MEDDICC Ltd, a company incorporated in England and Wales with company number 12886938 and registered office at 2 The Crescent, Wisbech, Cambridgeshire, United Kingdom, PE13 1EH ("MEDDICC", "we", "us" or "our"), and you ("Customer" or "you").

By creating an account with MEDDICC, completing an online subscription, or executing an Order Form that references these Terms, you agree to be bound by these Terms. Access to and use of the Services requires an active account and valid subscription. If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind such organisation to these Terms.

These Terms apply where the Customer is a company or other legal entity, as identified in the Order (whether created online or through an executed Order Form, or similar agreement). In that case, these Terms govern the organisation’s use of the Services and the access of its Authorised Users. Where the Customer identified in the Order is a natural person (an individual), the relationship is instead governed by MEDDICC’s Individual User Terms (End-User Licence Agreement), regardless of the email domain or payment method used.

 

1. DEFINITIONS

  • AI Services means any artificial intelligence, machine learning or automated decision-making features or services provided as part of the Services;
  • API means the application programming interfaces made available by MEDDICC as part of the Services;
  • Applicable Law means all laws, statutes, ordinances, regulations and other types of government directives applicable to the provision of the Services;
  • Authorised Users means Customer's employees, contractors, consultants and agents who are individually and specifically authorised by Customer to access and use the Services under Customer's account, subject to:
    (a) the individual user seat limits specified in the Order Form;
    (b) each Authorised User being assigned a unique login credential;
    (c) each Authorised User being individually licensed for personal use only; and
    (d) no sharing of access credentials between individuals;
  • Beta Services means any features, functionality or services offered by MEDDICC on a beta, preview, experimental, pilot or similar basis that are not generally available and may be subject to additional terms or limitations;
  • Business Hours means 9:00 AM to 6:00 PM Greenwich Mean Time, Monday through Friday, excluding UK public holidays;
  • Community Guidelines means MEDDICC's community guidelines as published at https://meddicc.com/community-guidelines and as may be updated from time to time;
  • Confidential Information means any information disclosed by one party to the other that is marked as confidential or would reasonably be considered confidential given the nature of the information or circumstances of disclosure;
  • Customer Data means all data, content and information uploaded, submitted, posted or otherwise made available by or on behalf of Customer or Authorised Users through the Services;
  • Data Processing Agreement or DPA means MEDDICC's data processing agreement as published at https://meddicc.com/security and as may be updated from time to time;
  • Documentation means the user guides, manuals and other technical materials relating to the Services made available by MEDDICC;
  • Effective Date means the earlier of: (a) the date Customer's account is activated and Customer first accesses the Services; or (b) the date Customer executes an Order Form;
  • Feedback means any suggestions, enhancement requests, recommendations ideas, proposals or other feedback provided by Customer regarding the Services;
  • Start Date means the date when the Services are fully operational and available for Customer's production use following successful completion of implementation, testing, and Customer sign-off. 
  • Intellectual Property Rights means all intellectual property rights worldwide, including patents, copyrights, trademarks, trade secrets, database rights and other proprietary rights;
  • Implementation means the process of configuring, integrating, and deploying the Services for Customer's use, including data migration, system integration, user training, and testing activities; 
  • Online Subscription means Customer's subscription to the Services completed through MEDDICC's website or online platform, including selection of service tier, user seats, and payment information;
  • Order Form means a quote, order form, online subscription form, or other ordering document executed by Customer and accepted by MEDDICC (including through online acceptance) that specifies the Services to be provided, service levels, user seats, usage limits, applicable fees, payment terms and other commercial terms;
  • Privacy Policy means MEDDICC's privacy policy as published at https://meddicc.com/privacy-policy and as may be updated from time to time;
  • Professional Services means consulting, training, implementation, onboarding and other professional services provided by MEDDICC as specified in an Order Form;
  • Renewal Term means each successive period for which these Terms are renewed following the expiration of the initial Term or any previous Renewal Term;
  • Services means the MEDDICC software platform, training content, certification programs, community features, Professional Services, and related services made available by MEDDICC, as more particularly described in the applicable Order Form or Documentation;
  • Term means the period during which these Terms remain in effect, commencing on the Effective Date and continuing for the initial term specified in the Order Form and any subsequent Renewal Terms;
  • Third-Party Services means third-party products, services, applications or integrations that may be accessed through or used in connection with the Services;
  • Training Content means any educational materials, courses, masterclasses, certification programs, methodologies, frameworks, playbooks, templates and related content provided by MEDDICC as specified in the Order Form;
  • User Content means any content, materials, posts, comments or information posted, uploaded or otherwise made available by Customer or Authorised Users through community features of the Services.


2.    SERVICES

2.1    Licence: Subject to these Terms and payment of applicable fees, MEDDICC grants Customer a non-exclusive, non-transferable, revocable licence during the Term to access and use the Services solely for Customer's internal business purposes and in accordance with the service tier and usage limits specified in the Order Form.

2.2    Authorised User Access: Customer may permit Authorised Users to access and use the Services in accordance with these Terms, subject to the user seat limits specified in the Order Form. Customer is responsible for all activities of Authorised Users and shall ensure their compliance with these Terms.

2.3     Licence Reallocation Restrictions: Usernames and passwords to the Services may not be shared or accessed by more than one unique Authorised User. Licences cannot be reallocated from one Authorised User to another once ten percent (10%) or more of any individual MEDDICC program (including the Masterclass or other certification programs) has been completed by the original Authorised User.

2.4     License Scope Limitations: The following limitations apply to all licenses granted under these Terms:
(a) Each license is granted to a specifically named individual and is personal to that individual only;
(b) Purchase of individual licenses does not grant Customer's organisation any company-wide rights to access the Services;
(c) Each Authorised User must be individually licensed and may not share access with other employees;
(d) If Customer requires organisational access for multiple users, Customer must purchase the appropriate number of individual licenses or a business license package.

2.5    Service Levels: MEDDICC will provide the Services in accordance with the service levels, uptime commitments and support response times specified in the Order Form or applicable service level agreement.

2.6    Service Updates: MEDDICC may modify or update the Services from time to time, provided that such modifications do not materially reduce the core functionality of the Services. MEDDICC will provide reasonable notice of material changes that may affect Customer's use of the Services.

2.7    Beta Features: Customer acknowledges that certain Services may be offered as Beta Services. Beta Services are provided "as is" without warranty and may be discontinued at any time.


IMPLEMENTATION AND ONBOARDING

2.8    Customer Cooperation: Customer shall provide MEDDICC with timely access to:
(a) necessary systems, data, and technical resources for integration (if applicable);
(b) qualified personnel for training and configuration;
(c) required information, documentation, and approvals;
(d) and feedback during implementation.

2.9    Implementation Timeline: Implementation timelines specified in the Order Form are estimates based on Customer's full cooperation. Delays caused by Customer's failure to provide required access, information, or resources will extend timelines accordingly. 

2.10    Start Date Dependencies: Start Date is contingent upon: (a) Customer completing all required preparation activities specified in writing; (b) Customer providing necessary system access and data (if applicable)

2.11    Delay Liability: MEDDICC shall not be liable for delays in Start Date or implementation caused by Customer's failure to meet cooperation obligations. 

2.12    Implementation Support: MEDDICC will provide implementation support as specified in the Order Form, subject to Customer meeting its cooperation obligations under this clause.

 

3.    AI SERVICES AND AUTOMATED ASSISTANCE

How MEDDICC's AI works with your data:

3.1     AI Data Processing: The Services include AI Services that may analyse Customer Data to provide recommendations, insights and automated assistance. Customer acknowledges and consents to such processing for the provision of AI Services.

3.2     AI Disclaimers - Important Limitations: AI Services are provided for informational and assistive purposes only. Customer acknowledges that:
(a) AI-generated outputs may contain errors, omissions or inaccuracies;
(b) AI Services should be used to supplement, not replace, human judgment and decision-making;
(c) Customer remains solely responsible for all business decisions and actions taken based on AI Services; and
(d) MEDDICC provides no warranty regarding the accuracy, completeness or reliability of AI-generated outputs.

3.3     Machine Learning and Data Improvement: MEDDICC uses prompt engineering and configuration of third-party AI models (e.g. AWS Bedrock, Gemini) to provide AI services. MEDDICC does not train proprietary AI models using Customer Data. MEDDICC may collect, use, aggregate, de-identify and anonymise (during and after the Term) information related to Customer's use of the Services to monitor performance, create analytics and statistical data, and improve the Services, provided such use does not identify Customer or reveal Customer's confidential information.

 

4.    RESPONSIBILITIES AND USAGE RESTRICTIONS

4.1    Customer shall:
(a) comply with all applicable laws and regulations in using the Services;
(b) ensure all Customer Data is accurate and Customer has necessary rights to use such data;
(c) maintain appropriate security measures for accessing the Services;
(d) promptly notify MEDDICC of any unauthorised access to Customer's account;
(e) comply with the Community Guidelines when using community features;
(f) use the Services only for their intended purpose and in accordance with the Documentation; and
(g) not exceed the usage limits, user seats, or other restrictions specified in the Order Form.

4.2     Prohibited Activities: Customer shall not, and shall ensure Authorised Users do not:
(a) reverse engineer, decompile, disassemble or attempt to derive source code from the Services;
(b) use the Services to develop competing products or services;
(c) attempt to circumvent usage limits, security measures or access restrictions;
(d) use the Services for any unlawful, harmful or fraudulent purpose;
(e) upload or transmit any malicious code, viruses or harmful content;
(f) violate the intellectual property rights of MEDDICC or third parties;
(g) access the Services through unauthorised means or automated tools (except for approved API usage under clause 3);
(h) share access credentials with unauthorised parties;
(i) remove any proprietary notices from the Services or related Documentation;
(j) provide any infringing, offensive, fraudulent or unlawful content in connection with the Services; or
(k) use the Services in any manner that could damage, disable or impair the platform.

4.3     Direct Competitors: Employees of companies whose primary business is providing sales methodology training, sales qualification frameworks, or substantially similar services to MEDDICC are prohibited from accessing the Services without express written permission. MEDDICC reserves the right to determine direct competitors on a case-by-case basis.

4.4    License Misuse:
(a) Any use of individual licenses by persons other than the specifically licensed Authorised User constitutes a material breach of these Terms.
(b) Customer shall be liable for any unauthorised use of licenses by its employees, contractors, or agents.
(c) MEDDICC may immediately suspend access and seek damages for license misuse.

 

5.    YOUR DATA PROTECTION AND PRIVACY RIGHTS

How MEDDICC handles, protects and processes your information

5.1     Data Ownership: As between the parties, Customer retains all rights, title and interest in Customer Data. Customer grants MEDDICC a licence to use Customer Data solely to provide the Services and as otherwise permitted under these Terms.

5.2     Privacy Compliance: MEDDICC will process personal data in accordance with the Privacy Policy and DPA, which are incorporated into these Terms by reference and can be found at https://meddicc.com/privacy-policy and https://meddicc.com/data-processing-agreement.

5.3     Security Measures: MEDDICC implements appropriate technical and organisational measures to protect Customer Data, as described in MEDDICC's security documentation available at https://meddicc.com/security. 

5.4     Data Return/Deletion: Upon termination of these Terms, MEDDICC will, at Customer's election, return or securely delete Customer Data within thirty (30) days, except where retention is required by Applicable Law or for backup purposes in accordance with MEDDICC's standard retention policies.

5.5     Data Export and Portability: Customer may request export of Customer Data at any time during the Term. MEDDICC will provide Customer Data in commonly used formats including CSV or JSON within thirty (30) business days of a written request. There is no charge for the first data export request per calendar year; subsequent requests may incur reasonable processing fees as specified in the Order Form.

 

6.    API ACCESS, THIRD-PARTY SERVICES AND SYSTEM INTEGRATIONS


Connecting MEDDICC with your existing tools and workflows and external tools and platforms

6.1     Third-Party Integration Access: The Services may integrate with or provide access to Third-Party Services as specified in the Order Form. Such integrations are provided for convenience and Customer's use of Third-Party Services is governed by separate terms and policies of the relevant third party including the privacy practices, data security processes and other policies related to Third-Party Services. By enabling an Integration, Customer is instructing MEDDICC to share any information or data provided to MEDDICC by or on behalf of the Customer in connection with the Services, which is necessary to facilitate the Integration.

6.2     Data Integration: The Services provide data ingestion and two-way synchronisation capabilities with Customer's existing systems. MEDDICC does not provide APIs for bulk data export.

6.3     No Responsibility for Third Parties: MEDDICC does not endorse and has no responsibility for Third-Party Services, including their availability, security, privacy practices or content. Customer uses Third-Party Services at its own risk. MEDDICC vets third-party providers for security and reliability before enabling integrations and maintains ongoing monitoring of key integration partners to help ensure they continue to meet industry standards

6.4     Data Sharing for Integrations: By enabling integrations, Customer authorises MEDDICC to share relevant Customer Data with Third-Party Services as necessary to facilitate the integration. MEDDICC will only share the minimum data necessary for the integration to function using industry-standard security measures for all data transfers.

6.5     Reseller and Channel Partner Terms: Where Customer has entered into a subscription for the Services through a MEDDICC authorised reseller or channel partner Customer shall pay all fees to the applicable reseller, and any amounts to which Customer may be entitled due to a breach of these Terms will be provided through such reseller. The reseller's terms and conditions may also apply to such transactions.

 

7.    INTELLECTUAL PROPERTY OWNERSHIP

7.1     MEDDICC's Ownership: MEDDICC retains all rights, title and interest in the Services, Documentation, AI models, methodologies and any derivatives, improvements or enhancements thereof, including all Intellectual Property Rights therein.

7.2     Customer's Data Rights: Customer retains all rights in Customer Data, subject to the licence granted to MEDDICC under these Terms.

7.3     Customised Outputs:
(a) Where the Services generate customised reports, presentations, or other outputs incorporating Customer's business data with MEDDICC methodologies ("Customised Outputs"), Customer may use such outputs for internal business purposes;
(b) MEDDICC retains all rights in the underlying methodologies, frameworks, and processes. Customer retains rights in their business data and may use the Customised Outputs internally;
(c) Customer may not reverse engineer MEDDICC's methodologies from the outputs or commercialise the outputs to third parties.
Enhanced Feedback Rights: Customer may from time to time provide MEDDICC suggestions or comments for enhancements or improvements, new features or functionality or other Feedback with respect to the Services. Customer grants MEDDICC the full, unencumbered right, without any obligation to compensate or reimburse Customer, to use, incorporate and otherwise fully exploit any such Feedback in connection with its products and services.

7.4     Marketing and Reference Rights: Customer grants MEDDICC a worldwide, non-exclusive, royalty-free licence to use Customer's name and logo in MEDDICC's customer lists and marketing materials. MEDDICC will not use Customer's name in press releases or case studies without Customer's prior written consent.

 

8.    TRAINING AND EDUCATIONAL CONTENT


Terms governing access to MEDDICC's training materials and certification programs

8.1     Training Content Licence: Customer is granted a non-exclusive, non-transferable licence to access and use the Training Content specified in the Order Form solely for Customer's internal business purposes during the Term.

8.2     Usage Restrictions: Customer shall not reproduce, distribute, share, or make Training Content available to third parties without MEDDICC's prior written consent. This includes sharing login credentials or course materials outside of Customer's organisation.

8.3    Certification Programs: Certification programs are included in Customer's membership package. Certificates may be obtained by Authorised Users completing the required programs. Certificates are valid for the periods specified by MEDDICC and may require renewal or recertification.

8.4    Content Updates: MEDDICC may update Training Content from time to time. Customer will receive access to updated versions during the Term as specified in the Order Form.

 

9.    COMMUNITY PARTICIPATION AND USER-GENERATED CONTENT


Rules for participating in MEDDICC's community features

9.1     Community Guidelines Compliance: Customer's participation in community features is subject to the Community Guidelines, which are incorporated into these Terms and available at https://meddicc.com/community-guidelines. 

9.2     User Content Licensing: Customer retains ownership of User Content but grants MEDDICC a licence to host, display, distribute and use such content in connection with the community features and to promote the Services.

9.3     Content Moderation Rights: MEDDICC may remove User Content that violates these Terms or the Community Guidelines and may suspend or terminate access to community features for violations.

9.4     Community Disclaimer: MEDDICC disclaims responsibility for User Content and any interactions between users in community features.

 

10.    PRICING, PAYMENTS AND BILLING

10.1     Payment Obligations: Fees for Order Form customers are as specified in the applicable Order Form. Customer shall pay all fees specified in the applicable Order Form according to the payment terms stated therein. Unless otherwise specified in an Order Form, fees are non-refundable and non-cancellable.

10.2     Payment Processing: Where payment processing services are provided by third-party payment processors (such as Stripe), such payments are made subject to the applicable payment processor's terms and conditions and other policies. MEDDICC assumes no liability or responsibility for any payments made via third-party payment processors.

10.3     User Seat Changes: Customer may add user seats during the Term. Unless otherwise stated in the applicable Order, the Subscription Term and fees for such additional seats will be as specified in that Order, which may (but is not required to) align the expiry date of those seats with the then-current Subscription Term.

10.4     Plan Changes: Customer may upgrade service plans during the Term subject to the terms specified in the Order Form. Upgrades take effect immediately with charges applied. Plan downgrades take effect at the next Renewal Term, and no refunds are provided for unused portions of higher-tier plans.

10.5     Professional Services: Fees for Professional Services will be charged in accordance with the rates, terms and payment schedule specified in the applicable Order Form.

10.6     Price Changes: MEDDICC may increase fees for subsequent Renewal Terms upon at least sixty (60) days' written notice. Continued use of the Services after such notice constitutes acceptance of the increased fees.

10.7     Taxes: All fees are exclusive of applicable taxes, which Customer shall pay in addition to the fees. If Customer is required to withhold taxes, Customer shall increase the payment to ensure MEDDICC receives the full amount due.

10.8     Late Payment Consequences: If Customer fails to pay undisputed amounts when due, MEDDICC may:
(a) charge interest on overdue amounts at the rate of four percent (4%) above the Bank of England's base rate from time to time;
(b) suspend access to the Services upon ten (10) days' written notice; and
(c) terminate these Terms if payment remains overdue for more than thirty (30) days after written notice.

 

11.    CONTRACT TERM AND TERMINATION RIGHTS

11.1     Initial Term and Renewals: These Terms commence on the Effective Date and continue for the initial term specified in the Order Form, automatically renewing for successive Renewal Terms of the same duration unless either party provides at least thirty (30) days' written notice of non-renewal.

11.2     Termination for Breach: Either party may terminate these Terms immediately upon written notice if: (a) the other party materially breaches these Terms and fails to cure such breach within thirty (30) days after written notice; or (b) the other party becomes insolvent, makes an assignment for creditors, or becomes subject to bankruptcy or similar proceedings.

11.3    Immediate Suspension Rights: MEDDICC may suspend Customer's access to the Services immediately if:
(a) Customer breaches clauses 5 (Customer Responsibilities and Restrictions);
(b) Customer's use of the Services poses a security risk or may damage MEDDICC's systems; or
(c) suspension is required to comply with Applicable Law.

11.4   Effects of Termination: Upon termination or expiration:
(a) all rights and licences granted hereunder immediately cease;
(b) Customer shall immediately cease using the Services;
(c) each party shall return or destroy the other's Confidential Information; and
(d) provisions that by their nature should survive shall survive, including clauses 7 (Intellectual Property), 12 (Confidentiality), 13 (Warranties and Disclaimers), 14 (Indemnification), 15 (Limitation of Liability) and 18 (General Provisions).

 

12.    CONFIDENTIALITY AND INFORMATION PROTECTION

12.1     Each party acknowledges that it may receive Confidential Information of the other party. Each party agrees to:
(a) maintain the confidentiality of the other party's Confidential Information;
(b) use such Confidential Information solely for purposes of these Terms;
(c) not disclose such Confidential Information to third parties without the other party's prior written consent; and
(d) protect such Confidential Information using the same degree of care used to protect its own confidential information, but no less than reasonable care.

12.2     Exceptions to Confidentiality: The obligations in clause 13.1 do not apply to information that:
(a) is or becomes publicly available through no breach of these Terms;
(b) was rightfully known to the other party prior to disclosure;
(c) is rightfully received from a third party without breach of confidentiality; or
(d) is independently developed without use of or reference to the other party's Confidential Information.

12.3     Required Disclosures: Either party may disclose Confidential Information if required by applicable law or court order, provided it gives prior written notice to allow the other party to seek protective measures.

 

13.    WARRANTIES AND SERVICE DISCLAIMERS

13.1     Mutual Warranties: Each party represents and warrants that:
(a) it has full corporate power and authority to enter into these Terms;
(b) the execution and performance of these Terms have been duly authorised; and
(c) these Terms constitute valid and binding obligations.

13.2     Customer Warranties: Customer represents and warrants that:
(a) it has all necessary rights to use and disclose Customer Data as contemplated herein;
(b) Customer Data does not violate any applicable law or third-party rights;
(c) it will comply with all applicable law in using the Services; and
(d) it will not use the Services for any unlawful or prohibited purpose.

13.3     MEDDICC's Service Warranty: MEDDICC warrants that the Services will perform materially in accordance with the Documentation and service levels specified in the Order Form under normal use. If the Services fail to conform to this warranty, MEDDICC will use commercially reasonable efforts to correct the non-conformance or provide a workaround.

13.4     Service Disclaimers: EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". MEDDICC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

13.5     Technology Limitations: MEDDICC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR FREE FROM HARMFUL COMPONENTS (PROVIDED THAT MEDDICC SHALL APPLY INDUSTRY STANDARD VIRUS CHECKING AND SECURITY MEASURES). CUSTOMER ACKNOWLEDGES THAT USE OF THE INTERNET AND CLOUD SERVICES INVOLVES INHERENT RISKS.

13.6     Methodology and Training Results Disclaimer: MEDDICC DOES NOT WARRANT OR GUARANTEE ANY SPECIFIC BUSINESS RESULTS, SALES PERFORMANCE IMPROVEMENTS, REVENUE INCREASES, OR OTHER BUSINESS OUTCOMES FROM CUSTOMER'S USE OF THE SERVICES OR IMPLEMENTATION OF MEDDICC METHODOLOGIES. ALL RESULTS DEPEND ENTIRELY ON CUSTOMER'S IMPLEMENTATION, EXECUTION, AND APPLICATION OF THE TRAINING CONTENT. ANY CASE STUDIES, TESTIMONIALS, OR PERFORMANCE METRICS REFERENCED BY MEDDICC REPRESENT PAST RESULTS OF OTHER CUSTOMERS AND ARE NOT INDICATIVE OF FUTURE RESULTS. CUSTOMER ACKNOWLEDGES THAT SUCCESS WITH SALES METHODOLOGIES REQUIRES CONSISTENT APPLICATION, PRACTICE, AND ADAPTATION TO CUSTOMER'S SPECIFIC BUSINESS CONTEXT.

 

14.    INDEMNIFICATION AND THIRD-PARTY CLAIMS

14.1     MEDDICC's IP Indemnity: Subject to clause 15.2, MEDDICC will defend Customer against third-party claims alleging that the Services infringe a valid UK patent, copyright or trademark, and will indemnify Customer for damages finally awarded or agreed in settlement, provided that:
(a) Customer promptly notifies MEDDICC of the claim;
(b) Customer grants MEDDICC sole control of the defence and settlement; and
(c) Customer provides reasonable cooperation.

14.2     Exceptions to MEDDICC's Indemnity: MEDDICC's obligations under clause 15.1 do not apply to claims arising from:
(a) Customer's modification of the Services;
(b) Customer's combination of the Services with third-party products;
(c) Customer's continued use after being notified to discontinue;
(d) Customer Data or Third-Party Services; or
(e) Customer's breach of these Terms.

14.3     Infringement Remedies: If the Services become subject to an infringement claim, MEDDICC may, at its option:
(a) obtain the right for Customer to continue using the Services;
(b) modify the Services to be non-infringing; or
(c) terminate the affected Services and refund prepaid fees for the terminated portion. This clause states MEDDICC's sole and exclusive liability and obligation, and Customer's exclusive remedy, for any Claim of any nature related to infringement or misappropriation of Intellectual Property Rights.

14.4     Customer's Indemnity Obligations: Customer will defend MEDDICC against third-party claims arising from:
(a) Customer Data or Customer's use thereof;
(b) Customer's breach of these Terms;
(c) Customer's negligent acts or omissions; or
(d) Customer's use of Third-Party Services.

 

15.    LIABILITY LIMITATIONS AND DAMAGE EXCLUSIONS

15.1     Excluded Damages: EXCEPT FOR EACH PARTY'S INDEMNIFICATION OBLIGATIONS, BREACHES OF CONFIDENTIALITY, OR CUSTOMER'S BREACH OF CLAUSES 4 (CUSTOMER RESPONSIBILITIES) OR 7 (INTELLECTUAL PROPERTY), IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR:

(a) ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES;

(b) ANY LOSS OF REVENUE, PROFITS, DATA, USE, GOODWILL OR OTHER INTANGIBLE LOSSES; OR

(c) ANY DAMAGES RESULTING FROM INTERRUPTION OF BUSINESS OR LOSS OF ACCESS TO THE SERVICES.

15.2     Liability Cap: EXCEPT FOR THE EXCLUSIONS IN CLAUSE 15.1, MEDDICC’s TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID OR PAYABLE BY CUSTOMER UNDER THE APPLICABLE ORDER FORM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

15.3     Statutory Exclusions: NOTHING IN THESE TERMS LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, FRAUDULENT MISREPRESENTATION, BREACH OF THE OTHER PARTY’S INTELLECUTAL PROPERTY RIGHTS OR OTHER LIABILITY THAT CANNOT BE LIMITED BY APPLICABLE LAW.

 

16.    DATA PROTECTION AND SECURITY COMPLIANCE


Our commitment to protecting your personal data and meeting regulatory requirements

16.1     Data Processing Framework: The parties acknowledge that MEDDICC may process personal data on Customer's behalf in providing the Services. Such processing is governed by the DPA, which forms part of these Terms.

16.2     Security Standards: MEDDICC maintains security measures designed to protect Customer Data, as described in the security documentation referenced in clause 6.3 and available at https://meddicc.com/security. 

16.3     Incident Response: MEDDICC will notify Customer without undue delay upon becoming aware of any security incident that affects Customer Data, and will cooperate in incident response and remediation efforts.

16.4     Customer Compliance Responsibilities: Customer is responsible for configuring privacy and security settings for its use of the Services and for ensuring that its use complies with applicable laws.

 

17.    EU DATA ACT COMPLIANCE 

17.1     Data Act Application: Where Customer is established in the European Union or the Services are provided to users in the EU, the provisions of this clause 18 apply in addition to other data protection obligations under these Terms.

17.2     Enhanced Data Portability: Customer has the right to receive Customer Data in a structured, commonly used and machine-readable format. Upon request, MEDDICC will provide such data within thirty (30) days and assist with direct transfer to a third-party service where technically feasible.

17.3     Service Switching Rights: Customer may terminate these Terms and switch to an alternative service provider. MEDDICC will:
(a) provide reasonable assistance to facilitate the transition, including data export and integration support;
(b) continue to provide the Services during a reasonable transition period not exceeding ninety (90) days; and
(c) not impose additional charges or obstacles to prevent switching, except for standard data export fees as specified in clause 6.5. Service switching rights require Customer to actually migrate to an alternative provider and do not permit early termination without switching to a comparable service.

17.4     EU Data Act Switching Limitations: The following limitations apply to service switching rights under the EU Data Act: 

(a) SERVICE SWITCHING RIGHTS UNDER THE EU DATA ACT REQUIRE CUSTOMER TO MIGRATE TO A COMPARABLE ALTERNATIVE SERVICE PROVIDER;
(b) CUSTOMERS EXERCISING SWITCHING RIGHTS FORFEIT ANY ANNUAL PAYMENT DISCOUNTS AND REVERT TO STANDARD MONTHLY PRICING FOR THE TRANSITION PERIOD;
(c) EARLY TERMINATION WITHOUT ACTUAL SWITCHING TO AN ALTERNATIVE PROVIDER DOES NOT QUALIFY FOR EU DATA ACT PROTECTIONS; AND
(d) SWITCHING RIGHTS DO NOT APPLY TO TRAINING CONTENT ALREADY CONSUMED OR CERTIFICATIONS ALREADY OBTAINED.

17.5     Interoperability Obligations: MEDDICC will make reasonable efforts to ensure the Services can interoperate with other commonly used business software and platforms through APIs and standard data formats, subject to technical feasibility and security requirements.

17.6     Data Access Requests: Customer may request access to all Customer Data processed through the Services. MEDDICC will respond to such requests within thirty (30) days and provide the data in a format that allows Customer to understand how their data is being processed.

17.7     Cross-Border Transfer Safeguards: Where Customer Data is transferred outside the EU as part of the Services, MEDDICC will implement appropriate safeguards in accordance with applicable EU data protection law, including standard contractual clauses or adequacy decisions as applicable.

 

18.    GENERAL LEGAL PROVISIONS

18.1     Entire Agreement and Document Hierarchy: These Terms, together with any Order Forms, constitute the entire agreement between the parties and supersede all prior agreements and understandings. In case of conflict, the order of precedence is:
(1) Order Form;
(2) these Terms;
(3) DPA;
(4) Privacy Policy.

18.2     Modification Rights: These Terms may only be modified by written agreement signed by both parties, except that MEDDICC may update:
(a) Privacy Policy and DPA to comply with applicable law;
(b) Community Guidelines; and
(c) security procedures, in each case with sixty (60) days' notice. Material changes to commercial terms require Customer's written consent.

18.3     Assignment Restrictions: Neither party may assign these Terms without the other party's prior written consent, except that either party may assign to an affiliate or in connection with a merger, acquisition or sale of all or substantially all of its assets.

18.4     Governing Law and Jurisdiction: These Terms are governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the English courts for all disputes arising out of or relating to these Terms. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.

18.5     Force Majeure: Neither party shall be liable for any failure to perform its obligations under these Terms if such failure is due to causes beyond its reasonable control, including acts of God, natural disasters, terrorism, labour disputes, cyber-attacks, war, government actions, or any other event beyond the reasonable control of a party, provided that such party promptly notifies the other party thereof and uses commercially reasonable efforts to resume performance as soon as possible. The time for performance of such obligations shall be extended accordingly.

18.6     Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

18.7     Waiver: No waiver of any provision shall be deemed or constitute a waiver of any other provision or subsequent breach of the same provision.

18.8     Notices: All notices must be in writing and delivered by email to the addresses specified in the Order Form or as otherwise notified by the parties.

18.9     Relationship of Parties: These Terms do not create a partnership, joint venture, agency or employment relationship between the parties.

18.10     Third-Party Beneficiaries: Each party may enforce these Terms on its own behalf and on behalf of its affiliates, but affiliates are not third-party beneficiaries with independent rights hereunder.

18.11     Independent Contractors: The parties are independent contractors and nothing herein shall be construed to create an employment, agency, partnership or joint venture relationship.

 

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