Five Reasons You Need MEDDIC as a Common Language
Andy Whyte 4 min
Andy Whyte 05 September 2022

Five Reasons You Need MEDDIC as a Common Language

CONTENTS

KEY TAKEAWAYS
  • MEDDIC breaks down communication silos by establishing a shared language across revenue teams, helping all members reference key deal elements consistently—from stakeholders to buyer goals and processes.
  • A shared language like MEDDIC ensures consistent data points across deals, making forecasts more accurate and reliable while highlighting actionable insights like the impact of having a Champion or an Economic Buyer.
  • MEDDIC aligns go-to-market (GTM) teams by focusing efforts on customer needs, ensuring that product, marketing, and sales work in concert to address buyer profiles and decision criteria.
  • With MEDDIC, Customer Success receives thorough handovers, including insights on customer goals, pain points, decision processes, and key stakeholders, which boosts retention and simplifies upsell opportunities.

No other sales methodology is as prevalent as MEDDIC when it comes to the world's most elite revenue teams. But what makes it the most commonly deployed part of top CROs' playbooks is not just how it works at the deal level. It is how MEDDIC works across the entire revenue organization, bringing all revenue-focused teams together under a common language.

Here are the top five reasons why that common language will help you bring revenue teams together, sell more deals, increase your ASP, and cut your average sales cycle length.

When we talk about MEDDIC as a common language, we mean that your revenue teams reference the same key components in the same way: the stakeholders and what they care about; the customer's challenges and goals, and the measurable impact of solving them; and the customer's buying process, from initial evaluation through to upsells and renewals.

1. Hiring

A sales leader I know was struggling to fill open headcount. Candidates were plentiful, but none were cutting it. She asked her recruiters to specifically look for MEDDIC-experienced sellers and filled the positions within weeks.

Beyond finding talent, MEDDIC accelerates the hiring process itself. You can tell within minutes of speaking to a salesperson whether they truly understand and embrace MEDDIC, which means hiring managers can save significant time by having recruiters qualify candidates on MEDDIC before they ever enter the formal process.

There is another benefit too. MEDDIC companies tend to hold a high standard across disciplines like pipeline generation, forecast accuracy, and cross-functional collaboration. Hiring from a MEDDIC company gives you confidence that candidates are likely to be strong in these areas as well.

2. Onboarding

 

Imagine if every new developer your company hired had to learn a different coding language, or worse, everyone used their own interpretation of one. It would be chaos. That is exactly what happens in revenue teams without a common language. New hires have to learn the product, the market, the personas, and on top of all of that, the internal vocabulary your team uses to describe customer engagements.

The utopia state is that your new hire already speaks MEDDIC. They will hit the ground running, understanding your customer personas and typical buying criteria from day one. And if they do not know MEDDIC yet, a structured internal onboarding program can get them up to speed quickly.

3. Your GTM Team Needs It

 

Officially or unofficially, your GTM team stretches from your exec team through product and marketing and into the revenue organization. Every decision that team makes should be anchored to two things.

First, the profile of the customer who buys from you. Who are they, what do they care about, and how do you help them solve their goals and challenges? Everything from roadmap prioritization to messaging should be built around this.

Second, the needs of your customers. What are the criteria on which they base their decisions, and how does your GTM function align with them? Not just technically, but commercially and relationally too. Do your pricing models support your customers' business cases? Do you have local support where they need it? Do your partner relationships align with who your customers need them to be?

Without a feedback loop across the entire GTM team, and without a common language to carry it, what matters most to your customers gets lost in translation.

4. Data

Every revenue organization claims to be data-driven. But if you do not have a common language, your data points will be inconsistent, and inconsistent data points are effectively worthless.

If I define a Champion one way and my colleague defines it another, we cannot extract any meaningful insight from that data. We cannot answer questions like: what is our win rate without a Champion? How much longer do deals take when we lack Economic Buyer engagement? What percentage of churn occurs when a true Champion is in place? Without a shared definition, the data contradicts itself and we are left in the dark.

The same applies to forecasting. One of the hardest parts of a sales leader's job is cutting through the noise to find accuracy. MEDDIC does that. In my own sales leadership roles, I never forecasted outside a 10% margin of error. The news was not always good, but it was always clear, and there were rarely any surprises.

5. Excellence Across the Entire Customer Lifecycle

 

The benefits of MEDDIC as a common language are most visible when you trace a deal from start to finish.

An SDR profiles prospects based on the goals and challenges that match those of your highest-value customers. She reaches out with metrics-based messaging and identifies a likely Champion before the first conversation has even taken place. When the meeting is set, she briefs the AE on the potential Pain, Metrics, and Champion. The AE prepares by building on those Metrics, thinks through the likely stakeholder map, considers potential Decision Criteria, and briefs any colleagues joining the meeting on the same components.

But for me, the biggest beneficiary of MEDDIC as a common language is the post-sales team, and in particular, Customer Success.

I have worked in organizations that used MEDDIC across the entire revenue org and organizations that kept it within sales. The difference at handover is stark. Customer Success teams often define a Champion as their main point of contact, with little regard for power and influence, which are the most critical qualifying factors. When things get difficult, that definition fails them, and churn follows.

When sales and Customer Success share the same definition of a Champion, the relationship with the right person is maintained through the handover and beyond. But that is just one example. A MEDDIC-powered handover means Customer Success inherits everything: the Metrics the customer will use to measure success, the Economic Buyer they need to stay close to, the Decision Criteria that drove the purchase, the Decision Process and Paper Process that will govern renewals and upsells, the Pain being solved, the Champion and how to protect that relationship, and the Competition that may resurface at renewal time.

You might wonder whether other methodologies offer the same benefits. In theory, any methodology focused on the who, what, and how of buying could. But in practice, they lack the one thing that makes it work: they are not common languages. There are hundreds of thousands of revenue professionals who practice MEDDIC. Search any job site and you will find hundreds of roles listing it as a requirement. Other methodologies rarely appear at all.

A common language only works if it is actually common.

That is my top five. Just imagine what your revenue organization could look like if everyone in it spoke the same language.

Until next time: may your Champions be strong.

Andy Whyte

Andy Whyte

Andy Whyte is the founder and CEO of MEDDICC. Since he encountered MEDDIC, he has been passionate about it and how it can level up whole GTM teams. He is a father of two and when he’s not acting as behind-the-scenes mastermind of MEDDICC, he’s investigating how Lewis Hamilton was robbed in 2021.

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